© JRB Technologies, LLC. All rights reserved.
most essential services required for desktop maintenance.
The service desk is an information and assistance resource which
solves problems with computers or similar devices.
The service desk provides a central point of contact for clients to
receive help on various individual issues. Our focus is to resume
normal operations and service with minimum impact.
The service desk typically manages requests remotely via the service
desk ticketing system. On-site service is available in the case of
hardware failure, upgrade, or installation.
Offers security and protection from computer
viruses, worms, spyware, and computer hackers
Ensures the desktops operate at an optimum level
with updates, patches, and temporary file removal
Provides overall management and monitoring of
Premium Desktop Service:
Provides help desk support on a 24/7 basis
Manages routine administrator tasks
Hardware failure diagnosis and repair
Full benefits of Core Desktop Service
© JRB Technologies,LLC. All rights reserved.